Return & Refund Policy

Last updated: September 2026

We want you to be completely satisfied with your purchase from Xvoelle.com. If you are not happy with your order, we're here to help.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, items must be:

• Unused and in the same condition as received
• In the original packaging
• Accompanied by proof of purchase

Non-Returnable Items

The following items cannot be returned:

• Items marked as final sale
• Personalised or custom-made products
• Downloadable or digital goods

Refunds

Once we receive and inspect your returned item, we will notify you by email. If approved, a refund will be processed to your original payment method within 5–10 business days.

Exchanges

If you received a defective or damaged item, please contact us at xvoelle@support.com and we will arrange an exchange or replacement.

How to Initiate a Return

Email us at xvoelle@support.com with your order number and reason for return. Our team will guide you through the process.

Return Shipping

Customers are responsible for return shipping costs unless the item was received damaged or incorrect.